SAP Support Analyst

Optimal Staffing • Full-time • Dearborn, Michigan, United States • 5d ago

Identified by Shinygigs from the original job posted here : SAP Support Analyst

Position Description:

The SCM SAP/Order Management Analyst will be responsible for assisting the VOR and Uptime Assist team on escalation inquiries and Order Management Modernization project

Skills Required:

VOR Case Resolution Proactive Communication Order Management Modernization Project Support System Utilization

Experience Required:

3 Years Previous experience with SAP CRM or SPP preferred
Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Visio) Excellent communication and interpersonal skills, with a proven track record of successful customer interaction
Comfort level in directly contacting dealers to facilitate transactions and resolve customer issues Ability to quickly learn and navigate multiple Ford systems, including Microsoft Dynamics, Bill of Material System, D2D Link, Electronic Catalog, and order processing Strong analytical and problem-solving skills Ability to work independently and as part of a team

Education Required:

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