Company Description
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 28 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job Description
Must have Skills : SAP FI (Expert),
SAP S/4HANA Private Cloud/On-Premise (Capable),
FICO Support Consultant responsible for Managed Services customers.
EXPECTATIONS AND RESPONSIBILITIES
- Actively participate in all project phases—preparation, conception, realization, and Go-Live—of customer S/4HANA projects.
- Provide comprehensive support in Application Managed Services (AMS), ensuring alignment with Service Level Agreements (SLAs) for timely and high-quality service delivery.
- Leverage IT Service Management (ITSM) expertise to streamline service delivery.
- Plan, lead, and manage workshops or meetings with internal and external clients effectively.
- Consistently ensure on-time delivery of high-quality outcomes.
- Deliver innovative solutions and strategies to address customer challenges and optimize business processes.
- Commit to continuous learning to enhance technical skills and professional growth.
- Demonstrate flexibility and adaptability to manage tight deadlines while maintaining high standards of service delivery.
PROFESSIONAL EXPERIENCE
- Over six years of experience in a consulting environment or within the IT department of an SAP customer, providing implementation and support services.
- Expertise in financial and controlling business processes.
- Strong proficiency in configuring SAP FI and/or SAP CO modules.
- Experience with FI and/or CO module integration and familiarity with ITSM principles and tools.
- Proven ability to work effectively in virtual teams and international environments.
EDUCATION, SKILLS, AND COMPETENCIES
- Bachelor’s or master’s degree in economics, Informatics, Computer Science, or a related field.
- Strong customer orientation, a service-driven mindset, and robust business acumen.
- Exceptional communication, organizational, and interpersonal skills.
- Proficiency in writing, decision-making, mentoring, and facilitating meetings.
- Ability to coach and guide junior team members to ensure project excellence and high-quality consulting services.
- Dedication to applying ITSM principles to maintain consistent service delivery and drive customer satisfaction.
